Terms & Conditions

Last updated: October 29, 2026

These Terms & Conditions ("Terms") govern your use of the website www.newhorizondiagnostics.com and the phone and text message communications you have with New Horizon Diagnostics ("New Horizon Diagnostics", "we", "us" or "our") about appliance repairs (together, the "Services"). New Horizon Diagnostics is an appliance repair business based in New Jersey, operated as a sole proprietorship. By using the Services, including by agreeing to receive text messages, texting us or replying to our text messages, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. About our Services

New Horizon Diagnostics diagnoses and repairs household appliances. We take repair requests by phone and text, schedule technician visits, order parts and keep you informed about your repair. The price, scope and any warranty for a repair are as stated in your estimate or invoice. These Terms cover the website and our phone and text communications with you.

2. SMS Terms

These SMS Terms apply to the text messages (SMS and MMS) that New Horizon Diagnostics sends and receives about your repair ticket.

Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to opt out.

  • Program: New Horizon Diagnostics repair notifications: text messages from New Horizon Diagnostics about your appliance repair ticket.
  • Consent: you agree to receive text messages verbally, during a phone call with us. After we take your repair request, we ask whether you would like to receive text messages about your repair ticket, and you answer "yes". We then send you a text confirming your enrollment. Messages may be sent using automated technology. You do not have to agree to receive text messages to get service; we will contact you by phone instead.
  • Messages you will receive: messages about your own repair ticket only: confirmation of your request and its ticket number, two-way messages to describe the problem and choose an appointment time, appointment confirmations and changes, technician on-the-way alerts, repair completion notices, and payment links for trip charges and completed work. We do not send marketing or promotional messages.
  • Message frequency: message frequency varies, usually about five to ten messages per repair.
  • Cost: message and data rates may apply, according to your mobile plan. New Horizon Diagnostics does not charge you for text messages.
  • Opting out: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) at any time to stop receiving text messages. You will receive one message confirming your opt-out, and no further texts. You may also opt out by telling us in any other reasonable way, such as by emailing info@newhorizondiagnostics.com. To start receiving messages again, reply START or UNSTOP.
  • Help: reply HELP for help, or email us at info@newhorizondiagnostics.com.
  • Carriers: mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and is not guaranteed.
  • Your phone number: you confirm that you are the subscriber of the mobile number you provide, or have the subscriber's permission to use it. If you change or give up that number, reply STOP from it first or let us know, so that messages about your repair do not reach someone else.
  • Photos and videos: you may text photos or videos of your appliance to help with your repair. Send only content you have the right to share, and do not send unlawful, offensive or unrelated content.
  • Privacy: we do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy for how we collect, use and protect your information.

3. Phone calls

Your calls to us may be answered by our staff or by an automated assistant, and may be transcribed so that we can handle your request. A call is recorded only if you agree to recording at the start of the call; if you decline, the call is not recorded.

4. Diagnoses, estimates and appointments

We use automated tools, including artificial intelligence, to help us understand the problem you describe, suggest a likely diagnosis and offer appointment times. A diagnosis, parts list or estimate given before our technician has seen the appliance is preliminary and may change once the appliance is inspected. It is not a guarantee of the cause, the cost or the outcome of a repair, and it is not an instruction to repair the appliance yourself. An appointment marked as preliminary may change; we will text you when it is confirmed or rescheduled.

If you smell gas, see smoke, sparks or flooding, or believe there is any immediate danger, stop using the appliance and contact emergency services or your utility company right away. Do not rely on the Services in an emergency.

5. Payments

Payments are made to New Horizon Diagnostics. For out-of-warranty repairs, a trip charge is due when your appointment is booked; it is a separate fee and is not deducted from the cost of the repair. Payment links we text you open a secure checkout hosted by our payment processor, Stripe, and your payment is subject to Stripe's terms. We do not receive or store your full card number. Please contact us with any questions about charges or refunds.

6. Your responsibilities

When you use the Services, you agree to:

  • provide information that is accurate and current, including your contact details and service address;
  • use the Services only for lawful purposes and only for genuine repair requests;
  • not send messages or content that are unlawful, abusive, harassing, threatening or misleading, or that contain malicious code;
  • not impersonate another person or misrepresent your connection with a person or business;
  • not interfere with, disrupt or attempt to gain unauthorized access to the Services, and not copy, scrape or reverse engineer them.

7. Content you send

You keep ownership of the messages, photos, videos and other content you send us. You give New Horizon Diagnostics permission to store, use and share that content as needed to handle your repair and to provide the Services, as described in our Privacy Policy.

8. Intellectual property

The website and its content, including text, graphics and logos, are owned by New Horizon Diagnostics or its licensors and are protected by intellectual property laws. You may view the website for your own personal use. "New Horizon Diagnostics" and our logo are our trademarks and may not be used without our written permission.

9. Third-party services

The Services rely on third-party providers, such as our telephone and messaging, payment, mapping, cloud hosting and artificial intelligence providers, and may link to websites we do not control, such as a payment checkout page. We are not responsible for the content or practices of third-party websites and services, and their own terms apply to your use of them.

10. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, NEW HORIZON DIAGNOSTICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, FOR THE SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT MESSAGES WILL BE DELIVERED, OR THAT A PRELIMINARY DIAGNOSIS, ESTIMATE OR APPOINTMENT TIME WILL BE ACCURATE. THIS SECTION DOES NOT LIMIT ANY WARRANTY FOR REPAIR WORK STATED IN YOUR ESTIMATE OR INVOICE OR REQUIRED BY LAW.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEW HORIZON DIAGNOSTICS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). THIS SECTION DOES NOT LIMIT OUR RESPONSIBILITY FOR REPAIR WORK WE PERFORM, WHICH IS GOVERNED BY YOUR ESTIMATE OR INVOICE AND APPLICABLE LAW.

12. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless New Horizon Diagnostics from any claims, losses and expenses, including reasonable attorneys' fees, arising from your misuse of the Services or your violation of these Terms.

13. New Jersey residents

If you are a New Jersey resident, sections 10 (Disclaimer of warranties), 11 (Limitation of liability) and 12 (Indemnification) apply to you only to the extent permitted by New Jersey law, and nothing in these Terms limits any right you have under New Jersey law, including the New Jersey Consumer Fraud Act and the Truth-in-Consumer Contract, Warranty and Notice Act.

14. Suspension and termination

You may stop using the Services at any time, and opt out of text messages by replying STOP. We may suspend or end your access to the Services if you violate these Terms or misuse the Services. Sections 7 to 13 and 15 to 17 continue to apply after your use of the Services ends.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the State of New Jersey, and you and New Horizon Diagnostics consent to the jurisdiction of those courts.

16. General

These Terms, our Privacy Policy and, for a repair, your estimate or invoice are the entire agreement between you and New Horizon Diagnostics about the Services. If any provision is found unenforceable, the rest of these Terms remains in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms without our consent; we may assign them in connection with a sale of the business. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of carriers or other third-party providers.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change the "Last updated" date above. Your continued use of the Services after an update means you accept the updated Terms.

18. Contact us

Questions about these Terms can be sent to:

New Horizon Diagnostics
Email: info@newhorizondiagnostics.com
Website: www.newhorizondiagnostics.com